Special OrderDelivery ManagementPickingInventoryInvoicing/OrderingPO #MRA/DRA ReturnsDriving DivisionAccountingCustomer Account InfoMiscellaneous SOR of STOCK part(s) Manufacturer show shipped but no SCAN SOR part(s) show shipped to us and customer has canceled the order SOR part(s) show B/O or C/C and customer has canceled the order SOR part(s) show backordered and counterperson wants to upgrade or ETA SOR part(s) show received over 24 hours – Not Invoiced SOR did not roll on X- Invoice Part on Truck, Invoice NOT Closed Stock Pick – Missed 2nd Run Cutoff Stock Pick – Missed E.O.D. Cutoff Stock Pick – Customer canceled after PT has been sent Stock Pick/SPORD – CARQUEST Will Call Stock Pick – Check for Damage Inventory Adjustment – Credit Memo Error Inventory Adjustment – Requested Inventory Adjustment – Posting/Scanning Error Inventory Request – BIN = LOCATE or SPORD Ordering Questions-not related to B.O. or Cross Ship Emergency Ordering – Sale Price has been adjusted Ship Direct SPORD EMERGENCY WILL-CALL From the Manufacturer PO# – Part known to be invoiced but PO# is still Open PO# – Part ordered needs to be changed to another Invoice DRA – Damaged Part DRA – Defective Powertrain DRA – Defective Installed DRA – New Defective-Uninstalled DRA – Missing Box/Packaging Damaged DRA – Special Situations(Painted Part-Wrong Part in Box-etc-NOT back to STOCK) MRA – Special Situations (Glass etc – part going back to STOCK) MRA – Over 30 days MRA – Volvo or Mercedes Return Request MRA – Wrong part picked PT Warranty Core Pick Up – Powertrain Unit Customer Delivery – E.T.A. Customer Pick Up – Regular Returns Return Pick Ups Customer Request – Special (1) time Instructions Dealer Pick Up – Hot Shot Delivery Request Loop Pick Up – CARQUEST Delivery Route Information for Customer Liftgate Delivery Requested Request Route Change Accounts Payable – we owe them money Accounts Payable Buy down- we owe them money Accounts Receivable – OWE US – BULK & INTERNET Accounts Receivable – OWE US – FOR DEALER & INTERCOMPANY Accounts Receivable – OWE US – FOR WHOLESALE PA Accounts Receivable -OWE US – WHOLESALE NJ Accounts Receivable – OWE US – FLEET Refund Check Question AR Portal Question Account Receivable – OWE US – Government Accounts Receivable – OWE US – WHOLESALE NY, DE,MD & ALL OTHER OUT OF STATES Accounts Receivable – OWE US – CARQUEST Cashier – COD question for all Doylestown Delivery Routes Cashier – COD question for all Sussex, Swedesboro and Western PA Routes Credit & Rebill Inbound Wire Transfer Pay Invoice by Credit Card Pay Account by Credit Card Pay CARQUEST Invoice or Account by Credit Card Update Customer Information New Customer Set Up Customer Tax Info Update Route Information for Customer Add Ship To Address Bin Check Inquiry – Small Zone Bin Check Inquiry – BULK Zone Bin Check Inquiry – Warehouse B Bin Check Inquiry – WAREHOUSE AB Check/Validate Look Up Credit Card Usage Credit issue -not done, processed or anything related I.T.- or – Phone (Desk or Cell) Issue N.O.T Question Part # Change/Supersession/Pricing/XA Added Request to Repair Damaged Part Suggested New stock or increase in Qty Stocked Freight Delivery Needs to be Scheduled Unreported F.B.O OE Parts Pick Up at CARQUEST Add Core Charge DSDA Down – Request Invoices Dealer Locate
